FAQ's - Repairs Procedure
All repair requests must be submitted in writing, either using our repair form below or at our office or by email at info@sandhuestates.co.uk. Please provide details of the issue and the room it’s in. We will forward this to your landlord for action.
You can leave telephone messages at our office for emergencies.
Please note that you will receive notice about contractor visits for repairs/maintenance.
If a contractor comes out and the issue is due to tenant negligence, the tenant will be charged for the invoice.
To help us respond to your maintenance issue promptly, please fill out the form below. Make sure to select the priority level that best fits your situation:
PRIORITY LEVELS
NOT URGENT
Response within 14 days
E.g. a sticking door handle or lifting carpet
IMPORTANT
Response within 7 days
E.g. a falling curtain rail or intermittent power issues
URGENT
Response within 24 hours
E.g. a burst pipe or electric shock from plug socket
All fields required
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IMPORTANT NOTES
If you smell gas, evacuate the property IMMEDIATELY and call the free Gas Emergency Services line immediately on 0800 111 999 from outside the property. Once outside, DO NOT RE-ENTER THE PROPERTY.
Before you submit a maintenance ticket, please make sure you have checked the following common causes:
ELECTRICITY
- If you have no electricity and you are on a prepaid meter, have you still got credit?
- If you have no electricity and are not on a prepaid meter or you have credit, is there a power cut in your area? Check with your next door neighbour to see if they have power.
- Did your power go out as you turned on an appliance? If you are the owner of this appliance and it caused the power to trip, you may be charged a callout fee.
WATER
- If you have no water, check to see if your neighbour has water. If your neighbour has no water, please call Severn Trent.
BOILERS
- If you have a gas boiler where the gas is prepaid, please check you have credit on your account. If you are out of credit, please top up your meter before contacting us.
- If you have an oil boiler which has stopped working, please check that your tank still contains oil. If it is out of oil, please refill the tank and see if the boiler will reignite before submitting a ticket.
BLOCKED DRAINS
- If the blocked drain is within your internal pipework, you will normally be liable for its repair.
Please be aware that if the issue you are facing is due to misuse, a delay in reporting, or if a contractor comes to your location and finds no problem, you may be responsible for the charges incurred during their visit.
